This Privacy Policy describes how SANDCTRIP and its affiliates (collectively " SANDCTRIP we,
our, us") collect, use, share, protect or otherwise process your information/ personal data
through our website https://sandctrip.com/ (hereinafter referred to as Platform). Please
note that you may be able to browse certain sections of the Platform without registering
with us.We do not offer any product/service under this Platform outside India and your
personal data will primarily be stored and processed in India. By visiting this Platform,
providing your information or availing any product/service offered on the Platform, you
expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of
Use and the applicable service/product terms and conditions, and agree to be governed by
the laws of India including but not limited to the laws applicable to data protection and
privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise
interact with us during the course of our relationship.and related information provided from
time to time. Some of the information that we may collect includes but is not limited to
personal data / information provided to us during sign-up/registering or using our Platform
such as name, date of birth, address, telephone/mobile number, email IDand/or any such
information shared as proof of identity or address. Some of the sensitive personal data may
be collected with your consent, such as your bank account or credit or debit card or other
payment instrument information or biometric information such as your facial features or
physiological information (in order to enable use of certain features when opted for,
available on the Platform) etc all of the above being in accordance with applicable law(s) You
always have the option to not provide information, by choosing not to use a particular
service or feature on the Platform. We may track your behaviour, preferences, and other
information that you choose to provide on our Platform. This information is compiled and
analysed on an aggregated basis. We will also collect your information related to your
transactions on Platform and such third-party business partner platforms. When such a
third-party business partner collects your personal data directly from you, you will be
governed by their privacy policies. We shall not be responsible for the third-party business
partner’s privacy practices or the content of their privacy policies, and we request you to
read their privacy policies prior to disclosing any information. If you receive an email, a call
from a person/association claiming to be SANDCTRIP (NIBEDITHA SAHU) seeking any
personal data like debit/credit card PIN, net-banking or mobile banking password, we
request you to never provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your
personal data to market to you, we will provide you the ability to opt-out of such uses. We
use your personal data to assist sellers and business partners in handling and fulfilling
orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform
you about online and offline offers, products, services, and updates; customise your
experience; detect and protect us against error, fraud and other criminal activity; enforce
our terms and conditions; conduct marketing research, analysis and surveys; and as
otherwise described to you at the time of collection of information. You understand that
your access to these products/services may be affected in the event permission is not
provided to us.
Sharing
We may share your personal data internally within our group entities, our other
corporate entities, and affiliates to provide you access to the services and products offered
by them. These entities and affiliates may market to you as a result of such sharing unless
you explicitly opt-out. We may disclose personal data to third parties such as sellers,
business partners, third party service providers including logistics partners, prepaid payment
instrument issuers, third-party reward programs and other payment opted by you. These
disclosure may be required for us to provide you access to our services and products offered
to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our
marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent
or illegal activities related to our services. We may disclose personal and sensitive personal
data to government agencies or other authorised law enforcement agencies if required to do
so by law or in the good faith belief that such disclosure is reasonably necessary to respond
to subpoenas, court orders, or other legal process. We may disclose personal data to law
enforcement offices, third party rights owners, or others in the good faith belief that such
disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to
claims that an advertisement, posting or other content violates the rights of a third party; or
protect the rights, property or personal safety of our users or the general public.
Security Precautions
To protect your personal data from unauthorised access or disclosure,
loss or misuse we adopt reasonable security practices and procedures. Once your
information is in our possession or whenever you access your account information, we
adhere to our security guidelines to protect it against unauthorised access and offer the use
of a secure server. However, the transmission of information is not completely secure for
reasons beyond our control. By using the Platform, the users accept the security implications
of data transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain certain inherent
risks regarding use of the Platform. Users are responsible for ensuring the protection of login
and password records for their account.
Data Deletion and Retention
You have an option to delete your account by visiting your
profile and settings on our Platform , this action would result in you losing all information
related to your account. You may also write to us at the contact information provided below
to assist you with these requests. We may in event of any pending grievance, claims,
pending shipments or any other services we may refuse or delay deletion of the account.
Once the account is deleted, you will lose access to the account. We retain your personal
data information for a period no longer than is required for the purpose for which it was
collected or as required under any applicable law. However, we may retain data related to
you if we believe it may be necessary to prevent fraud or future abuse or for other
legitimate purposes. We may continue to retain your data in anonymised form for analytical
and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the
functionalities provided on the Platform.
Consent
By visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your information on the
Platform in accordance with this Privacy Policy. If you disclose to us any personal data
relating to other people, you represent that you have the authority to do so and permit us to
use the information in accordance with this Privacy Policy. You, while providing your
personal data over the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you through SMS,
instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
You have an option to withdraw your consent that you have already provided by writing to
the Grievance Officer at the contact information provided below. Please mention
“Withdrawal of consent for processing personal data” in your subject line of your
communication. We may verify such requests before acting on our request. However, please
note that your withdrawal of consent will not be retrospective and will be in accordance
with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the
provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We
may update this Privacy Policy to reflect changes to our information practices. We may alert
/ notify you about the significant changes to the Privacy Policy, in the manner as may be
required under applicable laws.
Refund Policy
No refunds are entertained as it is a service based website